To find out whether there is a port conflict on the Fastvue Reporter machine for port 514, open a command prompt and enter:
netstat -ano | find "514"
This will list all the processes on the machine using port 514 (it may also include other processes that have a substring of 514). Note the Process ID, and then open Task Manager and go to the Services tab. You should be able to identify the other process by looking for the matching Process ID (PID).
The easiest solution is to add another Syslog Server to your SonicWall settings (Log | Syslog) that points at the Fastvue Server, but uses a different unused port, such as 50514. Then add your SonicWall's IP address as a source in Settings | Sources, using this same port.
The screenshot below shows how you can add the same syslog server twice in SonicWall, and use different ports for two different syslog applications running on that server.
If you are installing Fastvue Reporter for SonicWall on your GMS/Analyzer server, there are a couple of other issues you need to be aware of. We have an article on this here:
To troubleshoot other data import issues, please see our article below: