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Productivity sections are blank on SonicOS 6.5 sonicwall

Michel Oliveira Aug 09, 2018 09:50AM PDT

Good afternoon!
All sections of Productivity in Sonicwall SonicOS 6.5 are blank. This includes the Productivity Panel, the Productivity and Reporting sections, and Alerts that use productivity, such as 'Unassigned'.

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Leo Aug 09, 2018 11:01AM PDT FASTVUE Agent
Hello,

Thank you for your question. The most common resolution to the described issue is that Content Filtering Services or "CFS" is not enabled. CFS needs to be enabled on your firewall so that websites can be categorized. Once categorized your Productivity and Reporting panels will populate correctly.

You can review our getting started guide at: https://www.fastvue.co/sonicwall/getting-started
Expand the portion for your SonicWALL SO 6.5 and Step 7 starts the CFS portion.

Please let me know if you have any further questions or issues.

Regards,
Leo
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Leo Aug 16, 2018 01:36PM PDT FASTVUE Agent
Hello,

I'm just checking in to see how everything is going with Fastvue Reporter for SonicWall. Did the last email help answer your questions?

Please let us know if there is anything else we can help you with!

Regards,
Leo

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