Support Center

  • Moving Fastvue Reporter To Another Server

    If you need to move Fastvue Reporter to another server, and you would like to keep your existing data and reports, please follow these instructions. 1. Deauthorize your License Key If you have registered Fastvue Reporter with a valid license key, y...

    Jun 13, 2019 07:57AM PDT
  • Upgrading Fastvue Reporter to the Latest Version

    You can download the latest production release of Fastvue Reporter for SonicWALL from http://fastvue.co/sonicwall/download For upgrade instructions, please see the 'Upgrade' tab on our Getting Started page. If you have any specific issues or questi...

    Apr 14, 2019 06:34PM PDT
  • Recategorizing Websites in SonicWall

    You can customize Fastvue Reporter for SonicWall's productivity settings by going to Settings | Productivity. Simply drag-drop SonicWall's web categories onto the desired productivity list and click Save Productivity Settings in the top right. Howev...

    Jun 13, 2019 07:58AM PDT
  • Expired or Invalid License Issues

    Fastvue Reporter's licensing is tied to various aspects of the machine it is installed on, including the computer name, domain membership, and the account the 'Fastvue Reporter' service runs under. If any of these factors change, your trial or subsc...

    Apr 14, 2019 06:34PM PDT
  • Reporting on SonicWalls in Different Timezones

    By default, SonicWall logs traffic in local time based on the timezone the SonicWall Firewall is in. If your Fastvue Reporter server is in a different timezone to your SonicWall, you may notice some peculiar issues in your reports, such as the past 1...

    Apr 20, 2017 10:07PM PDT
  • Troubleshooting Email Settings

    Fastvue Reporter can be used to send Company Overview reports by email every day, week or month, as well as send activity alerts via email as they occur. These features require Fastvue Reporter to be configured with an active SMTP Server. This is don...

    Mar 20, 2016 07:00PM PDT
  • Changing Fastvue Reporter's Data Location

    Fastvue Reporter for SonicWALL imports log data from SonicWALL and stores it in a custom database. This database can be found in the Data.fvfs folder in Fastvue Reporter's data location. The data location is specified when you install the application...

    Mar 20, 2016 07:03PM PDT
  • error in '/' application

    p.p1 {margin: 0.0px 0.0px 2.0px 0.0px; font: 14.0px 'Helvetica Neue'; color: #454545} Problem Failure to access the web interface for Fastvue Reporter for SonicWall. The error message "error in '/' application" is displayed. p.p1 {margin: 0.0px 0...

    Jul 15, 2019 07:09AM PDT
  • Errors after changing data location - object reference not set to an i...

    p.p1 {margin: 0.0px 0.0px 2.0px 0.0px; font: 14.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #...

    Nov 21, 2018 07:27AM PST

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